Refund policy

Return & Refund Policy

Effective Date: 19/5/25

At Kior, we strive to deliver high-quality jewelry and a satisfying experience with every order. However, if your product arrives damaged or defective, we’re here to help.

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🔄 Replacements for Damaged Items

We do not accept returns or offer refunds. However, if an item is received in a damaged or defective condition, we will happily provide a replacement.

To request a replacement:

• Contact us at kiorjewelsbd@gmail.com within 24 hours of receiving your order.

• Include:

  • Your order number

  • Clear photos or videos showing the damage

  • A brief description of the issue

Once verified, we will process your replacement as quickly as possible.

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🚫 No Refunds or General Returns

Please note:

• We do not offer refunds under any circumstances.

• We do not accept exchanges or general returns for reasons such as change of mind, incorrect size selection, or personal preference.